API
  • Real Time Response
  • How do resolve the error OTP not found and placeholder not found in the message?
  • How to debug if my API is not working?
  • How to get SMS status in API?
  • How to send + sign in SMS from API?
  • What are the reason for error codes received under the API failed?
  • Why integrate MSG91 API using Socket?
  • Error: Country Code Blocked
  • What do you mean by API Security?
  • Where can I find my authentication key?
  • How can I integrate SMS API
  • Voice calls from Hello Web
SendOTP
  • How to Send OTP Though Magic Link
  • Step-by-step process to configure OTP
  • How OTP can be sent in other languages (Unicode)?
  • How does SendOTP implement the verification process? Is it secure as SendOTP itself generates the code and verifies it?
  • How to create a template to Send OTP.
  • How to export OTP reports?
  • How to integrate the new Login with OTP widget
  • What is SendOTP? How does it work?
  • What is the difference between Send OTP and Send OTP 2.0?
  • What is the maximum and minimum OTP expiry time?
  • Where to find SendOTP reports?
Text SMS
  • How to search the templates
  • Play the SMS requests paused due to the error 301
  • Why Single and Double Decoding is required
  • Schedule SMS in new dashboard
  • How to send + sign in SMS from API?
  • How to send SMS from my MSG91 dashboard?
  • How to use MSG91 SMS Connector for MoEngage:
  • DND Error while send Transactional or OTP messages
  • How can I check my balance?
  • How can I convert my Excel file to CSV?
  • How can I schedule an SMS? Where can I see its delivery report?
  • How can I send personalized/custom SMS?
  • How can you add/remove a signature along with the SMS?
  • How do switch routes for sending SMS from the dashboard?
  • How to add emojis or send messages in other languages (except English)?
  • How to add or delete an SMS template?
  • How to delete/cancel the scheduled SMS?
  • How to move the balance from one route to another?
  • How to resend SMS via panel?
  • How to send SMS to the group?
  • How to send SMS using an Excel file from the Send SMS option?
  • How to send SMS worldwide?
  • How to send Unicode custom SMS by CSV?
  • How to send encrypted SMS?
  • My account status is in the demo, what can I do to make my account live?
  • Step-by-step process to configure SMS 
  • What does a flash SMS mean? How is it different from the regular SMS?
  • What is Unicode and which characters come under Unicode?
  • What is a .csv file?
  • What is an SMS campaign, its uses, and how to delete the old campaign name?
  • What is the difference between the Transactional, Promotional, and SendOTP routes?
  • Where to find my Template ID for MSG91 API?
  • Why am I unable to send an SMS with the content of my choice? I get demo content repeatedly.
Sender ID
  • Country-wise SMS and Sender Id Rules
  • How to Add, Update, or Delete a sender ID (header) on MSG91?
  • What is a Sender ID?
  • What is the meaning of prefixes like DZ, DM, IZ, etc.?
  • What are the supported types of Sender IDs and the ETA for different countries? 
HELLO Contact Center
  • How to create MSG91 Bot
  • Jump to Condition in Lex Chat-bot
  • How to integrate WhatsApp in HELLO?
  • How to integrate the Hello-Chat Widget
  • S3 bucket
  • How to Create Lex Chat-Bot
  • Delay Response
  • Spam Forwarding in Gmail
  • Filters in Hello
  • Getting started with HELLO - Quickstart guide
  • How to Integrate SMTP Service in HELLO Inbox?
  • How to close/snooze bulk tickets in Hello Inbox?
  • RCS client registration and sending invite
  • What is Hello?
  • How to integrate the Hello-Chat Widget?
  • Feedback setting in Hello Inboxes
  • How to check Analytics in Hello?
  • How to configure VPN in Hello for making Voice calls?
  • How to do Facebook Integration with Hello
  • How to integrate WhatsApp in HELLO? 
  • How to see the reaction to a specific chat on WhatsApp inbox in Hello?
  • How to set up forwarding for Hello Inbox?
  • How to use Hello for ticketing system
  • How to use tags in email inbox
  • Paraphrase the reply in Hello
  • Summarize chats in Hello
  • What are the notification settings in Hello? 
  • Calling in Hello Mobile -IOS
  • Get Started With Workflow
  • Google Business Chat Inbox
  • Hello Facebook Inbox Error
  • How To Integrate Gmail Inbox
  • How To Integrate Twitter Inbox
  • How to create ChatGPT Bot
  • How to use Hello in mobile app
  • Identity verification in Hello
  • Inbox Filtering by Last reply
  • Integrate Instagram in Hello
  • Interactive message in Hello
  • Permission Setting in Hello
  • SMTP Outlook Inbox in Hello
  • Set the API in the Bot
  • Sticky Assign
  • Text Translation
Transactional Email
  • Whitelisting for AMP Emails
  • Warm Up in Email Sending
  • Webhook for Email Activities
  • Email Connections
  • AMP Emails
  • IP Security Feature in SMTP services
  • How to configure SMTP on Zoho platform
  • How to create Email Template in MSG91 with Builder
  • Best practices to increase email deliverability
  • How to add a Preheader in your Email
  • Remove mails from suppressions
  • All You Need to Know about Transactional Email of MSG91
  • How to Add Domain in MSG91
  • How to check and export delivery reports for Email
  • How to check transactional email delivery reports?
  • How to complete domain verification ?
  • How to create a transactional email template with API Integration detail 
  • How to get Email delivery logs on Webhook
  • How to subscribe to email services
  • How to use SMTP in MSG91
  • How to validate your recipient email address 
  • Step-by-step process to configure Email API in MSG91
  • Transactional email being received in the spam or promotional folder.
  • DMARC Settings in Email
All
  • How to block country in a credit account
  • How can I get delivery logs for a particular number & the failure reason?
  • What is blocked numbers? How to block/unblock any number?
  • What is the meaning of SSL certificate error?
  • Alternate Solution for CSV file Upload
  • How to fix the "could not create SSL/TLS secure channel" error
  • Step-by-step guide to set up and start your Cloud Communication with MSG91
  • What is URL encoding and how do URL encoding?
Delivery Report
  • How can I get a report for a particular number?
  • How to automate your reports via Dashboard?
  • How to export the DLT failed report
  • How to export/download the Delivery Reports
  • I am unable to see the delivery report of the failed API. Where can I find them?
  • What are the reasons behind a failed message?
  • What is a request ID and where can I get it?
  • What is an Absent subscriber?
  • What is the meaning of different statuses in the delivery reports?
  • Where can I check the SMS delivery reports?
More
  • Rules and Permission
  • CORS ERROR
  • Can I get an SMS alert daily informing me about the available and used balance in my account?
  • Can I set customised balance alert? 
  • How can I change my username and registered mobile number?
  • How can I contact Support
  • How can I update my GST number?
  • How can I update my primary mobile number?
  • How to add a new team member to the team?
  • How to create a Google Group?
  • How to delete access of a member added to your team?
  • How to download and use MSG91 mobile application?
  • How to export all client details?
  • How to give access to your MSG91 account to support team, in order to troubleshoot on an issue
  • How to request any custom SMS solution?
  • How to resolve the error cURL Error: Failed to connect to msg91.com port 80/443: Connection timed out?
  • I am facing trouble viewing all the options on my screen. What should I do?
  • Promotional SMS to Customers
  • Static IP Resolution on Various Cloud Providers
  • What are the best Accounting and Invoicing softwares you would recommend?
  • What are third-party services?
  • What are website and data security with MSG91?
  • What is Fallback and how does it work?
  • What is UserTABLE? How to use it?
  • What is a switch account and how to use it?
  • What is the difference between Push SMS and Pull SMS?
  • What is the difference between free and paid SMS services?
  • Billing and Tech Alerts
Add ons and Plug ins
  • Excel plugin- How to resolve an Invalid range instance error
  • Excel plugin- How to resolve the error authentication failure and no internet connection
  • Google Spreadsheet- How to send SMS, Email, and Campaign.
  • Google Spreadsheet- What to do if the MSG91 Add-On option is not available in the Plugin after installation?
  • How to check the Unicode message in the excel file exported?
  • MSG91 WHMCS SMS plugin- How to track if SMS is not sent
  • Magento extensions for sending SMS notifications and OTP
  • OpenCart plugin for SMS notification and OTP
  • SAP- How to integrate MSG91 API
  • SM-share plugin for SMS notifications and OTP with MSG91
  • WHMCS plugin for SMS notification and OTP
  • WebEngage- How to send SMS with MSG91
  • WordPress and Woo-Commerce- How to send notifications and OTP SMS
  • Zoho CRM + MSG91 - Send Whatsapp, SMS, Voice, and RCS alerts.
  • How to add MSG91 as an Email Service Provider in Clevertap
  • Excel- How to use the Excel plugin for sending campaign
  • Freshworks- How to integrate the MSG91 plugin in Freshworks
  • Google Spreadsheet- How to send Emails
  • Google Spreadsheet- How to send MSG91 Campaign
  • Google Spreadsheet- How to send SMS
  • How to Migrate from Twilio to MSG91?
  • How to send messages to users who have viewed the product but have not purchased it (Browse Abandonment)
  • HubSpot - Integration with MSG91
  • Leadsquared- How to integrate the MSG91 plugin in Leadsquare
  • Shopify- How to integrate with MSG91
  • Zapier Integration- How to send SMS
  • Zapier Integration- How to send data to Segmento in MSG91 from your app via Zapier
  • Zapier MSG91 Integration- Send Whatsapp, Email, Voice, and SMS
  • How to send SMS from the MSG91 mobile application?
  • Shopify- How to recover abandoned checkouts using WhatsApp Messages
  • Sync Shopify data with Segment
  • Zoho-CRM-Automation
Best Practices
  • How to block countries on the basis of SMS price?
  • How to check Active Login Session
  • How to protect your SMS API from Bot Attack!
  • What best practices need to be performed for bulk SMS service?
  • What is token and how to use it?
  • How to Allow and Block specific countries from sending SMS
  • Login using Whitelisted IP address
Flow
  • Does Template in the flow require approval? How many templates can we add?
  • How Flow can be stopped?
  • How to create a Template ID to Send SMS via API?
Voice
  • Call Masking or 2 Way call
  • How to use Voice Services
  • Call Monitoring
  • How to use Incoming Services
  • How to use Outgoing Services
  • Number Subscription
  • VPN in Chrome OS
  • Voice Redesign Template Change
  • Voice Wallet
  • What is Flow and its creation
URL shortener
  • CTA Whitelisting Solution for Redirecting URLs
  • How to check the URL Shortener report?
  • How to use and check the report of a short URL?
Webhooks
  • How does the requestbin work? How to check if the webhook for DLR is working?
  • How to use Webhook to get the delivery report on the desired URL?
  • What are Webhooks? How does it work?
Campaign
  • Contact limit feature
  • Campaign Features
  • Campaign API Failed Logs
  • How to check the reports of the campaign?
  • How to run a Campaign from Segmento
  • What are Campaign filters?
  • What is Campaign and how to use it
  • Where to find the Campaign slug
Integration guides
  • Cs-Cart- How to configure MSG91 with Cs-Cart?
  • HDPOS software- How to integrate MSG91 API
  • How to integrate MSG91 API in ERP Next?
  • How to send SMS in Clevertap with MSG91
  • How to send SMS in WebEngage with MSG91
  • MARG software- How to integrate MSG91 API
  • MSG91 WHMCS SMS Plugin- How to configure
  • Vtiger CRM plugin with MSG91
  • Zoho Campaign- How to integrate MSG91 API?
  • How to integrate with Busy software
  • Zoho Books- How to integrate with MSG91 ?
  • Zoho Subscription-  How to integrate with MSG91?
  • Integrate Tally with MSG91
  • Zoho CRM
Credits
  • How do make a payment using a Debit/Credit card?
  • How to add funds?
  • How to make refund request? How much time does it take to refund the payment?
  • What is the character limit for a single credit in English & Unicode? How is credit calculated?
  • What is the charge per SMS? Are failed SMS also charged?
  • Where can I download the Invoice/Ledger?
  • How to create an e-mandate for auto-recharge?
Resellers
  • Reseller Short URL
  • How to update a client’s phone number
  • How to add clients under reseller panel?
  • Can my clients also pay me online? If yes, then how?
  • Client SMS Consumption
  • Dynamic Credit Purchase Limit
  • How can I add Demo Balance to my clients?
  • How can I add pricing to my website?
  • How can I convert my client's account into a reseller account?
  • How can I customize a mail and an SMS for signup?
  • How can I disable my client's account?
  • How can I get a Reseller account on MSG91?
  • How can I put the bank details like MSG91 on my website?
  • How can I update my client password?
  • How can I update my client's mobile number?
  • How do I white label my website? How to point CNAME for the domain or subdomain?
  • How do you give support to our Whitelabel clients?
  • How does client search work?
  • How to add Balance to the client account?
  • How to add SSL to my website?
  • How to add clients under the reseller panel?
  • How to create and design a website for selling SMS?
  • How to edit client details?
  • How to get signup updates on your webhook?
  • How to have my own website for selling SMS?
  • How to mark a user Authentic?
  • How to restrict users to log in to other domains?
  • How to set pricing for the client account?
  • I have disabled a reseller under me. Does it disable all users under that reseller?
  • Why am I unable to pay online? It says, "You are not authorized".
Virtual Number
  • How to activate longcode number in your account
  • How to send custom SMS using Longcode?
  • I am not able to receive SMS when someone sends it on my keyword. Why is that so?
  • Is it possible to export report for a particular keyword?
  • What is a Virtual Number or Longcode? What is Keyword and Inbox balance?
  • What is the difference between Dedicated Long-Code and Shared Long-code
  • Where I can add new keyword for longcode? What is it's maximum limit?
Segmento
  • Segmento User Event
  • How you can use the Phonebook in Segmento to send the SMS.
  • How to create a Segment in Segmento
  • 4 steps to setup Segmento
  • How to create the Phonebook in Segmento
  • How to use phonebook in segmento
Push Notification
  • How to use Push Notifications on MSG91
  • Push Notification and Features
KnowledgeBase
  • Steps to configure Knowledge Base
  • How to Add articles in KnowledgeBase?
  • How to access the knowledge base section of hello
  • How to white label your Hello Knowledge Base for branding ?
  • Custom Header Footer
  • KB FAQ
  • KB Redirection
  • KB main doc
RCS
  • RCS Template creation and Best Practices
  • RCS FAQs
  • RCS Template Creation
  • RCS Form Registration Guide
Wallet
  • Wallet Guide
  • Wallet: Bonus Balance Addition and Deduction
  • Wallet: Check Balance Deduction from Delivery Logs
Phonebook
  • How can I export contacts from a single group?
  • How can I set default expiry of any number in phonebook?
  • How to delete a phonebook group?
  • Can I copy or move contacts from one group to the other?
  • How can I set the default expiry of any number in the phonebook?
  • How to add a group for phonebook? How many contacts can I import/upload at once?
  • How to delete selected contacts from a phonebook group?
  • How to export existing phonebook data and upload it on segmento
  • How to upload contacts to a group?
Startup
  • What is MSG91 Startup program and how to apply for it?
Files
  • All You Need to Know about File Hosting option of MSG91
Hello Mobile Application
  • Hello Mobile Notification
Email
  • Email's Master Article