Summarize chats in Hello

Hello offers you the option to summarize chats to provide a brief overview of the conversation. It saves the agents' time and helps the agent to get a quick grasp of the whole conversation and reply accordingly. 

1. Login to your MSG91 account and open Hello.

2. Select the chat that you wish to see the summary for and click on the Summarize button in the reply box. 

3. It will provide you with a brief summary of the whole conversation of the chat in the reply box.